Frequently Asked Questions

FAQs

I’m unable to see pharmaceutical products on the website. 

You must have the proper lisencing and an approved rx account with us to view pharmaceutical products . If you do not have an account: Please create an account - click the “ Create account” button on the top right side of the home page. Please call (800) 693-9076 if you have any questions. If you already have an account: Make sure you are logged in - click the “provider login” button on the top right side of the home page.

 I am not a medical professional. Can I order products? 

You may order non-RX products only.

I don’t have pharmaceutical privileges with my license (RNs, CNAs, Estheticians). Can I order injectables? 

To purchase pharmaceuticals, you will need to work under a medical director. Please check with your state board to ensure compliance with your state’s licensing requirements. When creating an account, you can choose the “ I am working under a medical director” option.

 Can pharmaceutical products be shipped to my home? 

Yes, as long as you have a business related to your injectable practice registered to your residential address (e.g., an LLC or S-Corp). If you plan to add a new address , it needs to be verified and you will be prompted to fill out a form with the required documentation. 

Can products be shipped to a UPS store, FedEx store, post office, hotel, or forwarding warehouse? 

No. We cannot ship to UPS/FedEx stores, PO boxes, hotels, or package-forwarding warehouses. 

I submitted all required paperwork. How long until my first order ships? 

The verification and approval process for new rx accounts can take up to 48 hours. Once approved, your order will ship.

 Can I have multiple addresses on my account? 

Yes, however any new address requires verification.If you plan to add a new address , it needs to be verified and you will be prompted to fill out a form with the required documentation.

 How do I place an order? 

Non-pharmaceutical products: Create and account, You may order online immediately .

First-time pharmaceutical order: Create an account, fill out the required form and upload documentation. It can take up to 48 hours for account approval. Once approved, you will be prompted to set up your username and password. You are now approved to purchase pharmaceutical products. 

Are there any promotions or special offers? 

Please see our standing offers on the offers tab. Additionally, we host exclusive flash sales at various times throughout the year. Subscribe to our email and sms list to stay up to date on the latest offers.

 How do I order saline? 

Case of saline: May be ordered online as a pharmaceutical product. Individual vials: Must be ordered by calling (800) 693-9076 or emailing customerservice@statdds.com. These ship separately and incur an additional shipping charge. Typical delivery time is 7–10 business days. 

Can I change my online order or upgrade shipping? 

We are unable to edit online orders. If your order has not yet been processed or shipped, we can cancel and refund it. Please call (800) 693-9076, option 3 for assistance.